We’ll never stop working to keep you feeling safe

Key Points

Each franchisee is required to conduct background screenings for all service providers as a condition of hiring and on an annual basis. In fact, on average for each year, the franchisees collectively conduct over 20,000 background checks.

Massage Envy uses the Universal Service Provider Compliance Program, an automated, third-party system that tracks service providers' compliance with the brand’s safety requirements. UBS does this in real time and addresses compliance in the following areas:

• Background Checks
• License Verifications
• Massage Envy University Required Training Completion
• Employment Verifications

Franchisees must hold their employees to a rigorous Code of Conduct designed to foster safe and professional experience for their members and guests.

Massage Envy’s Commitment to Safety takes an approach that works to be sensitive to the needs of victims. 

Key Points

Franchisees are required to treat victims with sensitivity including when they make a complaint involving sexual misconduct.

Franchisees are required to provide to any person making a complaint involving inappropriate conduct a resource brochure specifically developed by Massage Envy. This resource brochure is required to provide contact information for local law enforcement, the relevant licensing board, and the franchise location owner. It also contains information for RAINN’s National Sexual Assault Hotline. The hotline provides an anonymous link to a local sexual assault service provider who is trained to support victims of sexual assault.

Franchises are required to offer a private room for the victim, and the victim can choose to notify the authorities or anyone they choose in private.

Based on the guidance from leading sexual assault experts, including RAINN, it is our policy to respect the victim’s privacy and their right to decide whether they would like to report to law enforcement, the state board, or anyone else. This victim-centered approach considers the effects of trauma and empowers the victim to make critical decisions on their own behalf to promote emotional healing.

Franchisees must follow policies designed to help facilitate timely and accurate investigations, which include required use of a third-party investigator to assist the franchisee and investigate the allegation using trained, licensed, trauma-informed investigators. Additionally, our policies require that, upon a report of inappropriate conduct, franchisees must immediately remove the service provider from the schedule, and if it is determined an offense occurred, the therapist must be terminated and marked as ineligible for hire at any Massage Envy franchise location nationwide.